Kathmandu: Global technology leader Xiaomi has opened three new official service centers in Hetauda, Damauli, and Birtamod to expand quality customer service and accessibility across Nepal. These centers began operations on December 12, 13, and 15 respectively, aiming to provide Xiaomi users with faster, more reliable, and trustworthy service access.
The new service centers will offer repairs and technical support for Xiaomi smartphones, wearables (smartwatches, fitness bands), hearables (earphones/headphones), and other devices. All centers will use genuine Xiaomi spare parts and follow official repair procedures, ensuring customers receive high-quality, dependable, and long-term secure service.
All three service centers will be operated by TeleDirect Pvt. Ltd., which falls under Ramesh Corp. TeleDirect is an experienced service provider that has been serving as the official distributor for Xiaomi brand across Nepal, offering reliable customer support and service.
To celebrate the opening, special offers will be available to customers in Hetauda, Damauli, and Birtamod for one month from the launch date. Customers can enjoy free servicing for all devices, free software upgrades, up to 25% discount on out-of-warranty spare parts and repair services, and no service charges on out-of-warranty spare parts.
Speaking about the opening of the new service centers, a Xiaomi Nepal representative said, “We’re extremely excited to launch our official service centers simultaneously in Hetauda, Damauli, and Birtamod. Providing official and reliable service for our popular devices will make things more convenient and trustworthy for Nepali consumers. We’re confident that our partnership with TeleDirect will strengthen both service quality and accessibility.”
Xiaomi Nepal has appointed skilled technicians at all three service centers who will provide services ranging from basic troubleshooting to complex technical repairs according to the company’s official standards. Customers can contact their nearest service center for immediate consultation, repairs, and service facilities.
